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17 September 2019

Wendy Bretz

Director of Membership Services

Position title   Director of Membership Services

Reporting Relationship   President

Description and Key Accountabilities

  1. Ensures continuous membership growth. This includes new members, growth with existing members and retention of current members.
  2. Ensures a retention level of not less than the average of the top five chambers in the province.
  3. Develops and monitors externally contracted membership programs and services including Affinity type programs.
  4. Coordinates advertising revenue for Chamber publications.
  5. Serves as a member of the Senior Management Team and backup for the President for external matters in the absence of the President.
  6. Supervises the Membership Development Executive and Membership Coordinator.
  7. Coordinates with the Director of Events to ensure a high level of coordination in providing a profitable calendar of events to reinforce the value of Chamber membership.
  8. Promotes the Chamber as the “voice of business”.

Membership Retention and Program Development (70%)

  • Maintains contact with members and follows up with members who indicate they may not renew.
  • Ensures that membership category benefits are fulfilled and identifies new tier-specific benefits to add value at each level.
  • Reviews bi-weekly membership invoices outstanding: 30, 60, 90 days.
  • Researches the availability of Affinity and membership programs based on interest and need in order to add value to membership and increase revenue.
  • Negotiates with providers for membership services on a local, provincial, or national level.
  • Presents new programs to the Board along with administration and budget considerations for Board approval via the President.
  • Monitors the use of all affinity programs and reports on program status to the President annually, as requested.
  • Conducts ongoing competitive analysis to assess current and potential members’ options.
  • Identifies areas of potential funding via programs and grants.
  • Identifies issues that affect business in Windsor-Essex in order to help define the direction of the Chamber’s advocacy efforts.
  • Works with the Membership Committee to assess membership services and other membership concerns.
  • Attends all Chamber functions in order to network with current and potential members.
  • Establishes a close working relationship with the Detroit, Leamington and Amherstburg Chambers of Commerce.

New Membership Development (30%)

  • Identifies and contacts potential Chamber members. Solicits membership.
  • Grows membership investment with current members.
  • Creates and develops marketing materials with a focus on improving the Chamber brand.
  • Focuses on specific industry sectors for new members.
  • Provides activity progress and/or status reports as requested.
  • Attends new members’ events and Membership Services committee meetings.


  • Post secondary degree or equivalent marketing/sales experience.
  • In depth knowledge of the Windsor/Essex County business environment.
  • Strong interpersonal and communication skills.
  • An ability to set and meet objectives.
  • A professional approach to business conduct.


  • Results oriented
  • Innovative
  • Strong verbal and written communications skills
  • Integrity
  • Time management
  • Able to work with and direct volunteers
  • Able to work with a team


This position offers a highly competitive compensation package based on a strong base salary plus commission.

Interested applicants may forward their cover letter and resume to Wendy Bretz at by September 30, 2019.